Returns and Refunds Policy

Returns and Refunds is the scheme provided by various suppliers listed on ‘Her Fashion Store’s’ website available at www.herfashionstore.com or the mobile application under the brand name “Her Fashion Store” (collectively “Platform”), in relation to specific products. Returns and refunds policy gives you an option to return or exchange items purchased on the Platform, within the specified return/exchange period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time.

We have a 6-day easy return policy, which means your order is eligible for return within 6 days of receiving your order.

Returns

At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc.

Her Fashion Store shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products, and (c) acted in a bad faith or fraudulent manner.
Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); Her Fashion Store shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products.

With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of Her Fashion Store.

How to return a Product?

You can return the products purchased on the Platform within the specified return period provided on the product description page. To return a product, please follow the steps mentioned below:

If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section.
Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform.
After the ‘return request’ has been raised, Return ID will be generated by Her Fashion Store.
In case you purchase multiple products in a single order, return requests for individual items can also be raised.
Once a return request is raised, Her Fashion Store shall analyse the request and accordingly process the request internally. All return claims shall be subject to Her Fashion Store’s discretion and applicable policies.

If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners.

Please keep the product in the original manufacturer’s packaging, all tags should be intact, the product should be unused and warranty card, if any, should also be placed with the product.

At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.

Please note that the product will be picked up from the same address where delivery was made.

Further, on receipt of returned product, the product shall undergo a quality check. If the product returned is in an acceptable condition, as determined by Her Fashion Store at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.

Refund
How will I get my refund?

Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once the return product is received.

If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product, subject to applicable deductions.

In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.

If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.

If you have made the payment as cash on delivery, you will be given an option to receive the refund in your bank account. If you have chosen to receive the refund in your bank account, you will be required to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Her Fashion Store shall not be liable to you in case incorrect bank account details have been provided by you.

In case of any discrepancies regarding receipt of refund amount, Her Fashion Store may request for additional information such as bank statement or any other relevant document.

When will I get my refund?
Following are the processing timelines after the product is received by us or when the supplier notifies us of the receipt of the products.

Refund Method	Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account	3-8 Business Days
Cash on Delivery (Refund to Bank Account)	3-8 Business Days after updating the bank account details

Miscellaneous
Please note that all the customer claims and requests for return/refund shall be subject to Her Fashion Store’s satisfaction.

Her Fashion Store reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, exchange or refund, please reach out to customer support at support@herfashionstore.com.