Cancellation Policy
The cancellation policy is the scheme provided on Her Fashion Store’s website available at www.herfashionstore.com or the mobile application under the brand name “Her Fashion Store” (collectively “Platform”) in relation to the products being sold on the Platform (“Products”). This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the user on the Platform can be canceled by the User or the supplier or by Her Fashion Store.
Cancellation by the User
When can the User cancel an order?
The customer can choose to cancel an order any time before it's shipped. The order cannot be canceled once it’s dispatched. However, the customer may choose to reject it at the doorstep.
Customer can cancel an order when it is in processing/packed status, and any amount paid (for prepaid orders) by the customer will be credited into the same payment mode using which the payment was made.
Cancellation by the supplier
When can the supplier cancel an order which has been placed?
The supplier can cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.
What are the reasons due to which the supplier may cancel the order?
The supplier may cancel the order for the following reasons:
If the ordered Product is not available with the supplier anymore;
If the ordered Product is out of stock with the supplier; or, If the supplier is unable to dispatch the order in time.
Cancellation by Her Fashion Store
Her Fashion Store can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.
What are the reasons due to which Her Fashion Store may cancel the order?
Her Fashion Store may cancel the order for the reasons including but not limited to:
If the address to which the Product is to be delivered is not serviceable;
If the delivery of the Product has been unsuccessful and the Product has been returned to the supplier;
If the Product has been lost during transit;
If the payment has made through online methods by the User and Her Fashion Store did not get payment confirmation;
If the shipping address or billing address provided by the User is incomplete or incorrect;
If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;
If the order has been auto canceled by the system due to high risk of product returning back to the supplier;
If the supplier does not meet Her Fashion Store’s policies of fair business practices;
If Her Fashion Store does not get user confirmation during delivery;
If the User chose cash on delivery and cash on delivery is not available for the Product ordered;
If Her Fashion Store is unable to fulfill the order due to other reasons; or, If Her Fashion Store wants to cancel for any reason which Her Fashion Store may deem appropriate.
Miscellaneous
Her Fashion Store reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at support@herfashionstore.com.
Cancellation by the User
When can the User cancel an order?
The customer can choose to cancel an order any time before it's shipped. The order cannot be canceled once it’s dispatched. However, the customer may choose to reject it at the doorstep.
Customer can cancel an order when it is in processing/packed status, and any amount paid (for prepaid orders) by the customer will be credited into the same payment mode using which the payment was made.
Cancellation by the supplier
When can the supplier cancel an order which has been placed?
The supplier can cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.
What are the reasons due to which the supplier may cancel the order?
The supplier may cancel the order for the following reasons:
If the ordered Product is not available with the supplier anymore;
If the ordered Product is out of stock with the supplier; or, If the supplier is unable to dispatch the order in time.
Cancellation by Her Fashion Store
Her Fashion Store can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.
What are the reasons due to which Her Fashion Store may cancel the order?
Her Fashion Store may cancel the order for the reasons including but not limited to:
If the address to which the Product is to be delivered is not serviceable;
If the delivery of the Product has been unsuccessful and the Product has been returned to the supplier;
If the Product has been lost during transit;
If the payment has made through online methods by the User and Her Fashion Store did not get payment confirmation;
If the shipping address or billing address provided by the User is incomplete or incorrect;
If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;
If the order has been auto canceled by the system due to high risk of product returning back to the supplier;
If the supplier does not meet Her Fashion Store’s policies of fair business practices;
If Her Fashion Store does not get user confirmation during delivery;
If the User chose cash on delivery and cash on delivery is not available for the Product ordered;
If Her Fashion Store is unable to fulfill the order due to other reasons; or, If Her Fashion Store wants to cancel for any reason which Her Fashion Store may deem appropriate.
Miscellaneous
Her Fashion Store reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.
For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at support@herfashionstore.com.